Customer Service Representative - Fremont, CA

SCREEN is looking for a detail oriented Customer Service Representative to  serve as a main point of contact for our customers in a long-term temporary assignment.  In this role you will communicate and address customer needs pertaining to all aspects of parts for maintaining and repairing our equipment and to support our global customer base.

Key Roles and Responsibilities

Provide quotes to customers.

Process Customer’s PO’s through various applications and under various circumstances.

Process warranty and internal consumption orders from our local Service Groups.

Process back order PO’s to Japan daily and revise PO’s if needed.

Process Customer requested ETA’s, RMA’s, and invoice customers via their respective method.

Set up new part numbers in ERP system, issue PRFQ’s to Japan and track response times, review daily sales batches and forward to accounting, and update various log files for tracking and data collection.

On occasion may be expected to prepare parts for shipment.

Educational Requirements

Associates Degree or equivalent experience coupled with semiconductor and/or manufacturing industry experience is desired.

Special Requirements

This position may require overtime.   The ability to follow detailed oral and written procedures and to recommend procedure modification is imperative. Excellent communication, documentation, troubleshooting and customer service skills are necessary, as is proficiency in MS Office programs.

To Apply

Please send employment application and resume to:
This is a long-term temporary assignment.  Benefits are provided when required by statute.

SCREEN is a subsidiary of SCREEN Holdings Co., Ltd, and provides state-of-the-art solutions in batch and single wafer cleaning, and flash lamp anneal for the semiconductor industry. Our equipment is utilized at advanced manufacturing sites around the globe. Screen is a top-10 global supplier of Semiconductor equipment known for providing highly reliable equipment meeting and exceeding the stringent demands of our industry.